Terms of Service

Last updated October 4, 2026

The service

CarLeverage sells four one-time digital products, all delivered on-screen and by email, CAD, taxes included where applicable:

Every product is informational and educational — not legal, financial, mechanical, or professional advice. No dealer outcome, discount, or savings amount is guaranteed (except the limited guarantee described below), and any statistics on this site are cited research averages, not promised results for you. You're responsible for verifying pricing, financing terms, and paperwork before you sign.

Eligibility

You must be the age of majority in your province (and otherwise able to enter a binding contract) to purchase from CarLeverage. If you're buying on behalf of someone who isn't, you're confirming you have the authority to do so.

AI-generated content

Your script, your rehearsal sessions, and the drafting process behind known-issues reports all involve AI. We take real steps to keep this accurate — known-issue claims go through a human-review gate and must cite a specific, checkable source (a recall, class-action record, or manufacturer bulletin) before they're ever shown to a customer or sold as a report — but AI-generated content can still be wrong in ways that aren't always obvious. Treat every output as a starting point to verify, not a guaranteed fact, especially anything with a dollar figure or a legal/mechanical claim attached to it.

Pricing numbers are strategy, not valuation

The ladder in your script — opening offer, expected dealer counter, second move, target, and walk-away — is a strategic suggestion based on the information you provide. It's not an appraisal, market valuation, or Canadian Black Book value, and your vehicle's actual market value may differ.

Vehicle issue information

Known-issue content — whether it appears in your script or in a standalone known-issues report you purchased separately — describes patterns reported for that make, model, and generation generally. It's not an inspection or diagnosis of the specific vehicle you're buying, and repair-cost figures are estimates. Every known-issues report we sell is backed by a cited, checkable source (a recall notice, class-action record, or manufacturer bulletin) linked directly in the report — but a cited source describes the documented pattern, not the condition of your specific vehicle. Get an independent pre-purchase inspection before you buy.

Negotiation rehearsal practice

Rehearsal sessions are an AI-simulated practice conversation with a fictional dealership salesperson, followed by a scored debrief. It's practice, not a prediction of how any real salesperson will behave, and the scores are a coaching tool, not a certification of negotiation skill. The bundle and rehearsal add-on each include 3 sessions; sessions don't roll over or expire on a schedule, but unused sessions have no cash value and aren't refundable once purchased.

Provincial rights information

The provincial rights card in your script is a plain-language summary of public consumer-protection information, provided for convenience — not legal advice, and it may not reflect the most recent changes in law. Verify anything it covers with your provincial regulator (OMVIC, AMVIC, VSA, and so on). We currently provide a province-specific card for Ontario, British Columbia, Alberta, Quebec, Manitoba, Saskatchewan, Nova Scotia, and New Brunswick; other provinces and territories get general guidance instead.

Payment and refunds

Payment is processed securely by our payment processor. If a product you paid for never generates or arrives due to an error on our end, contact us and we'll fix delivery or refund you in full. Once delivered successfully, the purchase is final: the script and rehearsal bundle are personalized digital products built specifically from your answers, and the known-issues report is digital content you gain immediate access to — none of it can be "returned" the way a physical good can.

The CarLeverage guarantee

Pay below asking or your money back: if you buy the vehicle within 30 days of your script's delivery and still pay asking price or more, we'll refund the CAD $49.99 you paid for the script. This guarantee applies only to a script purchase (script only, or the bundle) — it doesn't extend to a rehearsal add-on or a known-issues report bought on its own without a script.

To claim: email us via the contact page with your bill of sale attached, from the email used for your order — we review every claim and respond within 2 business days. The remedy is a full refund, one claim per order; we may deny claims we determine fraudulent or abusive, such as a bill of sale for a different vehicle than your script was built for.

Ownership and acceptable use

CarLeverage owns the underlying templates, negotiation logic, known-issues database, and site content. Buying a product gives you a personal-use license to the script, rehearsal transcript, or report delivered to you — not ownership of what generated it. Every product we sell is for your own personal vehicle purchase(s): please don't resell, republish, or redistribute what you receive, or generate any of it on behalf of others, without our consent.

Accuracy of your inputs

Your script and rehearsal sessions are generated from what you enter at intake. CarLeverage isn't responsible for inaccuracies caused by incorrect information you provided — mileage, price, or anything else.

Third-party names

CARFAX, Canadian Black Book, AutoTrader.ca, CarGurus, vehicle manufacturer names, and other third-party names referenced here or in your script are trademarks of their respective owners. CarLeverage isn't affiliated with or endorsed by any of them.

Liability

CarLeverage is provided as-is, without warranties of any kind. To the extent permitted by law, our total liability for any issue with the service is limited to the amount you paid for the product giving rise to the claim, and we aren't liable for indirect, incidental, or consequential losses — lost time, a worse negotiating outcome, or similar knock-on costs — even if we were told they were possible. Nothing here limits liability that can't be limited under applicable law.

Governing law and jurisdiction

These terms are governed by the laws of Ontario, Canada, without regard to conflict-of-laws principles. You agree that any dispute arising from these terms or the service will be brought exclusively in the courts located in Ontario, Canada — except where consumer-protection law in your home province gives you the right to bring a claim in your own jurisdiction instead, in which case that right isn't affected by this clause.

Changes to these terms

We may update these terms as the product changes. The date at the top of this page always reflects the most recent version. Changes apply to purchases made after the update — not retroactively to a product you'd already bought under an earlier version.

Contact

Questions about these terms? Email support@carleverage.ca or use the contact page.